Subject: English Language Test - Balram Singh
From: Balram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 11:33:10 -0400

| | Foreign Language Screening Test

Name | Balram Singh    /  (91) 7000734849    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,

Thank you for contacting us, let me check the status of your order,

I see your order was placed 14 days ago, and the order was shipped & handed to the courier company the same day. As per the courier, your delivery address was wrong, in that case, the solution is to re-route this courier to the right address.

I, therefore, request you provide the right address in the online portal from your profile, so that the item will deliver to the right address.

In case of any issues, feel free to contact us.

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear,

Thank you for contacting us, let me check the status of your order,

I see your order was placed last week and delivered a day ago, Sorry for the inconvenience if the delivered item was not in good condition.

I, request you kindly apply for the replacement, our executive will check the item at the time of delivery and take back the defective one and replace it with the new one.

In case of any issues, feel free to contact us.

Regards

| |