Subject: Tech Support Candidate - Gaurav Ghakur
From: Gaurav Ghakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 10:54:10 -0400

| | Tech Support Test

Name | Gaurav Ghakur
E-mail | [email-masked]
Phone Number | (91) 8383873241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Puneet | System engineer | |
Previous Employer 1 | Praveen | System engineer | |
Previous Employer 2 | Sunny | Noc engineer | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First  i will check that url is correct or not.then we will check the internet is connect to the computer or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your bluetooth device and make it discoverable
Select start > type Bluetooth >select bluetooth settings from the list
Turn on Bluetooth > select the device > pair
Follow the instructions of they appear

What according to you makes you a good candidate for customer service or technical support job?

First steps-positive attitude
Steps2- Excellent communication skills think big here real big
Steps3-Thorough product knowledge
Steps4- Strong multi-tasking skills
Steps5-patience
Steps6-creative thinking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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