Subject: English Language Test - Yashar Hashmi
From: Yashar Hashmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 06:41:04 -0400

| | Foreign Language Screening Test

Name | Yashar Hashmi     /  (201309) 9871628529    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Customer
Sir/ma'am
you has ordered a hand bag from our online store 14 days back.the order was shipped by us, and handed over to courier company same day when order was placed. The courier tried to deliver the order to the customer,I'm really sorry for this that you have faced inconvenience from our side and I really appreciate your patience but the address as per the courier was wrong please recheck the address you have provided.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr Abdul
I'm really sorry for the inconvenience you faced as per your request I'm forwarding your request to our replacement team they will go through your request and decide. Either you will get it replaced or you will get the money back.

Thank you

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