Subject: English Language Test - Ekta Verma
From: Ekta Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 05:17:37 -0400

| | Foreign Language Screening Test

Name | Ekta Verma    /  (91) 9717094539    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am,

Greetings of the day!!

We acknowledge your querry and like to assist you further.

Like to inform you that your order has been shipped successfully.

As per the confirmation of the delivery executive it was found that address was found wrong.

So humble request is to kindly validate the address.

Beside it kindly share the alternate number so that in case one number is not connected at the time of delivery then delivery executive can connect you over the other to avoid further delay.

Appreciate your patience and further understanding.

Best wishes and regards,
Ekta Verma

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings of the day!!

I acknowledge your querry and happy to assist you further.

First of all we apologize for the inconvenience this has caused to you.

For this kindly share the the images of this product where you were found scratches.

Beside it kindly share the invoice on the mail mentioned over the product from the registered e-mail I'd.

Kindly allow the team some time so that they can do the ne

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