Subject: English Language Test - Abhay Sahni
From: Abhay Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 04:51:02 -0400

| | Foreign Language Screening Test

Name | Abhay Sahni    /  (+91) 7017341424    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: ABC

From: Abhay

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on DD/MM/YEAR

This email is regarding order number XYZ

which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is ########## and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this

experience with us.

Thanking you,
Customer Service Representative
Abhay Sahni

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: Abdul

From: Abhay

Dear Sir,

I had purchased a television set from your shop on DD/MM/YEAR

I regret to say that the technician who came to set up the television was very rude and impolite. He wanted money for his service, even though I pointed out to him, that it was part of the amount I had already paid as per above invoice. He spoke loudly and refused to call your shop and clarify the matter.

I request you to please take this up with him. Such employees do not help your business and will only ensure that customers do not come back. I hope to hear from you.

Thank you
Customer Service Representative
Abhay Sahni

| |