Subject: English Language Test - Agnel Brigitte
From: Agnel Brigitte <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 04:27:32 -0400

| | Foreign Language Screening Test

Name | Agnel Brigitte    /  (91) 8778938228    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam ,
The courier was shipped by the company and the address you provide was not accurately right so the courier bounced back please update your address properly

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
We will replace the unit with new one , but we can't refund your money as per the policies

| |