Subject: English Language Test - Ajay Gupta
From: Ajay Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 03:09:04 -0400

| | Foreign Language Screening Test

Name | Ajay Gupta    /  (91) 8700694066    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

First of all we apologise for the inconvenience you've had. We always try to serve A 1 service to our customers but there are some situations that are beyond our control however as I've checked that carrier was constantly trying to deliver your order but unfortunately your address is not correct as per the carrier company. Please do not worry in this case i request you to please share your correct address along with postal code and also share your alternate number.
Then we will convey your correct address to the carrier company so that you'll get your order as soon as possible.

Thank you for contacting us. Take care.
Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

We are sorry to learn that the T.V cabinet have scratches. Please do not worry we are always here to help our customers. Since you've received the defective product therefore I've created the return for the item in which the carrier company will pick up the product.

Carrier company will contact you on your registered email id or via sms within 2 working days regarding the pick up date and time.

And once the item is received by us then we will issue full refund for the product which will take maximum 10 working days to get completed. You'll receive the tracking updates regarding return of the item on your registered email id.

Thank you for your cooperation with us.
Regards.

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