Subject: Daily performance summary for LiveSalesman team for Oct 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 17 Oct 2022 09:01:35 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 26 | 6 | 44 | 0 | 7 | 83
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 14 | 0 | 0 | 15
Mohiuddin Lsm | 0 | 10 | 51 | 0 | 0 | 61
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 29 | 17 | 109 | 0 | 7 | 162

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 3
| | Delivery Status | 19
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Return Request Initiation | 4
Customer Services Total | | | 50
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
No Answer Total | | | 15
No Answer | No Answer | No Answer | 15
PreSales | Other Enquiry | (blank) | 2
| | Offers | 3
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 10
| | Store Location | 2
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 5
| | Delivery Time | 4
| | Return Policy | 1
| Product Related | Combo | 5
| | Pricing | 3
| | Product Specification | 42
PreSales Total | | | 81
Grand Total | | | 147

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 11 | 1 | 1 | 0 | 0 | 0 | 13
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 1 | 1 | 0 | 0 | 0 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 4 | 1 | 1 | 0 | 4 | 15
Jok Kuol | 2 | 2 | 4 | 0 | 3 | 1 | 12
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sanaa Hammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 10 | 3 | 2 | 2 | 1 | 0 | 18
Aws Adra | 5 | 2 | 2 | 0 | 0 | 0 | 9
Waseem Ahemad . Khan | 0 | 2 | 3 | 0 | 0 | 0 | 5
Farha Sultana | 1 | 0 | 0 | 0 | 0 | 0 | 1
Probir Sanyal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 26 | 13 | 12 | 3 | 5 | 6 | 65

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 1 | 1 | 1 | 0 | 1 | 10
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 0 | 1 | 2
Aws Adra | 7 | 2 | 1 | 0 | 1 | 0 | 11
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Farha Sultana | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 5 | 5 | 3 | 1 | 2 | 30

Please feel free to reach out for any further clarifications.