Subject: English Language Test - Abhishek Rastogi
From: Abhishek Rastogi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 08:17:57 -0400

| | Foreign Language Screening Test

Name | Abhishek Rastogi    /  (+91) 8299615256    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am after listening your query I want to know you that your address that is available us for the product is wrong that's why delivery agent was not able to deliver so send your address and product will reach to you in same ,if you have any other assistance please feel free to contact us ,.     Have a nice day sir/ma'am
Thank you for contacting us..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | No problem sir/ma'am it's not a big issue by mistake it's happened so first you send me photos of scratches and give me a minute to contact with my senior and then I will help you .

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