Subject: English Language Test - Mohd salahuddin
From: Mohd salahuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 02:25:26 -0400

| | Foreign Language Screening Test

Name | Mohd salahuddin    /  (+91) 9671197797    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This is in regard to your order  which you placed with our company  on 10 of September 2022
We sincerely apologize to you for not delivering  the product you ordered with us. Due not to find your address provided us .this inconvenience has been caused to you.
We are trying our best in order to place your order as much as possible in time amd reduce your trouble. We have equipped our departments with more number of staffs and within the next 3 days your shipment shall be dispatched for delivery but for this we need change in your provided address .We expect you are a loyal and supportive client of our company and you would not mind in changing address,  we are grateful to you for your commitment towards us. we apologize to you for all the troubles caused because of wrong address. We would appreciate your support on this matter.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

This is in regard to your TV cabinet
Dear customer we apologize to inconvenience for refund and replace you ordered with us.  Because in our refund and return policy not matching with terms and conditions with this product.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next 3 days your shipment shall be dispatched for delivery.
we are grateful to you for your commitment towards us. we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.
Thanks

| |