Subject: Daily performance summary for LiveSalesman team for Oct 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 09:05:48 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 49 | 0 | 7 | 56
Ali hazzaa | 0 | 6 | 0 | 5 | 11
Jok Kuol | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 1 | 64 | 4 | 69
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 35 | 6 | 41
Farha Sultana | 0 | 0 | 0 | 0 | 0
Probir Sanyal | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Zafrul .islam | 0 | 10 | 0 | 1 | 11
Khaled Sufian | 0 | 0 | 10 | 4 | 14
Sultan Motawa | 0 | 0 | 7 | 0 | 7
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 67 | 116 | 27 | 210

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 25
| | Delayed Delivery (HH) | 5
| | Delivery Status | 28
| | Reschedule Delivery | 2
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 3
| | Complaint within Warranty | 13
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 4
| | Refunds after Return | 1
| | Return Request Initiation | 1
| | System errors | 1
Customer Services Total | | | 88
Live Sales | Pre-Sale | Help in completing the order | 44
| | Help placing new order | 1
Live Sales Total | | | 45
No Answer Total | | | 17
No Answer | No Answer | No Answer | 17
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 2
| | Store Availability | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 2
PreSales Total | | | 13
Grand Total | | | 163

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Zafrul .islam | 3 | 0 | 1 | 3 | 2 | 3 | 12
Ali hazzaa | 17 | 8 | 9 | 6 | 12 | 36 | 88
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 3 | 3 | 0 | 0 | 0 | 2 | 8
Mohiuddin Lsm | 6 | 0 | 0 | 0 | 1 | 1 | 8
Jok Kuol | 0 | 0 | 0 | 0 | 2 | 1 | 3
Hamdi Saleh | 3 | 0 | 1 | 1 | 0 | 0 | 5
Wejdan Alotaibi | 1 | 1 | 0 | 1 | 0 | 0 | 3
Nourah Alfhaid | 8 | 1 | 1 | 0 | 0 | 0 | 10
Khaled Sufian | 4 | 0 | 1 | 0 | 0 | 0 | 5
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 55 | 13 | 13 | 11 | 17 | 46 | 155

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 1 | 2 | 0 | 0 | 0 | 1 | 4
Ali hazzaa | 9 | 0 | 4 | 2 | 1 | 1 | 17
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Zafrul .islam | 8 | 5 | 0 | 1 | 0 | 0 | 14
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 8 | 0 | 0 | 0 | 0 | 8
Ama Alsubiae | 0 | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 21 | 18 | 5 | 6 | 1 | 3 | 54

Please feel free to reach out for any further clarifications.