Subject: Daily performance summary for LiveSalesman team for Oct 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 16 Oct 2022 09:01:48 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 20 | 3 | 17 | 0 | 15 | 55
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 0 | 14 | 0 | 1 | 17
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 11 | 4 | 23 | 0 | 3 | 41
Mohiuddin Lsm | 2 | 1 | 8 | 0 | 0 | 11
Farha Sultana | 0 | 1 | 0 | 0 | 0 | 1
Probir Sanyal | 0 | 1 | 0 | 0 | 3 | 4
Syed Ataullah | 0 | 5 | 46 | 0 | 0 | 51
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 38 | 15 | 108 | 0 | 22 | 183

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | App and Website Issues | Other App and Website Issues | 1
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 23
| | Reschedule Delivery | 7
| Product Complaint | Complaint outside Warranty | 14
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 8
| | Refund for Other reason | 2
| | Return Request Initiation | 2
Customer Services Total | | | 86
Live Sales | Pre-Sale | Help in completing the order | 1
Live Sales Total | | | 1
Mattress Related Total | | | 1
No Answer Total | | | 11
Mattress Related | Post-Sales | Spring issue | 1
No Answer | No Answer | No Answer | 11
PreSales | Other Enquiry | (blank) | 1
| | Offers | 5
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 3
| | Store Location | 6
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 3
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | Pricing | 4
| | Product Specification | 27
PreSales Total | | | 59
Grand Total | | | 158

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 12 | 2 | 0 | 0 | 0 | 0 | 14
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 18 | 2 | 0 | 0 | 0 | 0 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 7 | 2 | 1 | 1 | 0 | 5 | 16
Jok Kuol | 5 | 2 | 3 | 2 | 1 | 1 | 14
Sanaa Hammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 7 | 1 | 1 | 2 | 0 | 0 | 11
Aws Adra | 1 | 4 | 1 | 0 | 0 | 0 | 6
Waseem Ahemad . Khan | 1 | 4 | 0 | 0 | 0 | 0 | 5
Farha Sultana | 1 | 0 | 0 | 0 | 0 | 0 | 1
Probir Sanyal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 28 | 13 | 6 | 5 | 2 | 6 | 60

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 1 | 0 | 1 | 0 | 1 | 9
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 1 | 3
Aws Adra | 6 | 1 | 1 | 0 | 1 | 0 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Farha Sultana | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 15 | 4 | 2 | 3 | 1 | 2 | 27

Please feel free to reach out for any further clarifications.