Subject: Arabic Language Test - Mohammed Asharaf
From: Mohammed Asharaf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 10:14:27 -0400

| | Foreign Language Screening Test

Name | Mohammed Asharaf    /  (+91) 9745430261    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/ Madam,

Greetings from Livesalesman!.

We tried to reach at your location to give you yours ordered handbag,  unfortunately our delivery boy is unable to find your location and connect with you .kindly set and check your delivery location again and call on 9 to pick your order as per convenience, We are pleasure to help you, sorry for inconvenience faced.
Thanks for your patience.

Regards,
Mohammed

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul!.,

I am sorry to hear this situation,  I understand your frustration and have notified the appropriate department of this mistake.

We would like to make this right by sending you another TV Cabinet. If you would like, please keep the item you have already received from us. Otherwise, you may return the product and we will refund the shipping.

Thank you for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you.

If you have questions about the replacement, please send us another message.
Our customer care executive will make you contact soon!.

Sincerely,
Mohammed

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