Subject: English Language Test - Mohammad Umair
From: Mohammad Umair <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 05:44:16 -0400

| | Foreign Language Screening Test

Name | Mohammad Umair     /  (+91) 9205838343    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

I'm really sorry for the inconvenience caused to you.

As I can check in my system the given address was not correct our logistic partner tried to deliver, But courier boy found the address was not yours.
Please provide a correct address so we can make second attempt tomorrow.

We are always here to help you.

Thanks And Regards -ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ

I'm really sorry for the inconvenience caused to you.

I understand your concern that you have received scratched cabinet, This is not the experience we intend to give to our customers.
I would request you to attach the picture of scratched cabinet in reply of this Email and please provide the shipping address for replacement So I could create a replacement at no cost.

We are always here to help you

Thanks and regards -ABC

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