Subject: English Language Test - Ayush Raj
From: Ayush Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 05:17:14 -0400

| | Foreign Language Screening Test

Name | Ayush Raj     /  (+91) 9113732321    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thankyou for contacting  babyshop.com
Here I'm Ayush Raj customer service executive,   you are our precious customer,  After receiveing your email I am looking deeply toward your issue, after
analysing the issue , I found your shipping address is wrong so our delivery partner is not able to find this address, so your hand bag is not able to delivered on time. kindly give me your correct current address, so I will put the correct address and try to connect with our delivery partner for delivery the product on time
Once again very thanking you to contact with us, Have a great day to you, Bye

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanking you for contacting babyshop.com, Here I am Ayush Raj customer service executive.After reviewing your email, I see your query, And analysing deeply your issue. And contact with our team members who is going for installation, He said  Due to heavy transportation, the tv cabinet is scratched, after receiving your mail, I informed to our team members , He will reached at your home, and Try to solve your problem, if it is possible then we will change the cabinet. or It will repair. Once this issue is solved then our customer service executive reach to you for feedback.
Once again thanking you for contacting babayshop.com Have a great day to you Bye.

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