Subject: Arabic Language Test - Mohd Asim
From: Mohd Asim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 03:58:00 -0400

| | Foreign Language Screening Test

Name | Mohd Asim    /  (244302) 09760040848    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Customer Service

Writing Excellent Customer Service Emails: Tips & Templates

Written By Mercer Smith
February 24, 2022

Illustration
With each step that our industry takes into the future, we rely more heavily on tried-and-true platforms like customer service emails to solve customer dilemmas.
Many might tell you that email is too impersonal to deliver the kind of excellent customer service that people expect, but when you carefully craft your emails to be considerate and quick, there’s little that you can do to provide a better experience.
Consider these tips, tricks, and templates before you make any decisions relegating customer service emails to the past in favor of newer technologies. Sometimes it’s the old standards that do the best work.
11 tips for writing better customer service emails
Creating an excellent email strategy starts with identifying the critical aspects of writing a good email and building them into your team’s day-to-day practices. Here are some actionable tips for your team to consider and implement in your customer service email strategy.
1. Be human
When working with your support team members to improve their email strategies, encourage them to use language that feels natural. Contractions, slang, and even emojis are totally acceptable if they match the tone of the customer’s original message.
The more you allow your team to use their own language within customer service emails (while remaining professional, of course), the more natural the conversation will feel for your customers.
There’s another aspect of speaking humanly: Using the customer’s name. Using their name conveys that you see them as a person with an identity rather than just a faceless customer. The same goes for when your team members use their own names.
When customer service representatives use their names and identities for their signatures and avatars, it broadcasts individual people rather than faceless representatives for a big company. This level of identity can help deter customers’ problematic behavior and drive deeper relationship-building and mutual trust.
Humanize your responses as much as you can by encouraging your team members to be themselves, using language that feels natural, and recognizing that your customers are humans, too.
2. Be timely
When a customer reaches out, the amount of time it takes before your team responds or resolves the issue can have a tangible impact on their experience. Make it easy for your team members to find the answers they need and get them across to customers as quickly as possible.
There are a few things that can speed up the response process significantly:
Excellent documentation
Saved replies and macros
Easy-to-understand escalation paths
Ongoing team member training
Ensuring that your customer service team members can get to answers or escalate to appropriate team members quickly means that your customers will always get responses promptly. Because of that, they’ll feel respected, prioritized, and valued.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.

Write a letter to the company and in your letter

introduce yourself
explain the problem
and state what action you would like from the company

Profile picture for user Jeshika Nayak
Submitted by Jeshika Nayak on Sun, 06/17/2018 - 15:23
Dear Sir or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Jessica Ayri. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My family was excited to see the football match on it. Surprisingly, the audio was not clear. Even after trying to play the audio on auto mode the sound was hardly audible.

I immediately informed your customer support center about it. To my notice they have raised a ticket number 213 but no action has been taken so far. I would request you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace the TV.

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