Subject: Arabic Language Test - Mohammad Faizan
From: Mohammad Faizan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 03:18:13 -0400

| | Foreign Language Screening Test

Name | Mohammad Faizan     /  (+91) 9919891760    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for your interest in our online store. Your order for a hand bag was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to you, but your address as per the courier was wrong.

It seems that you have left any important area or commited any other mistake while entering your address, so we request you to recheck the address you entered while ordering, and give the proper address so that we can deliver the order to you as soon as we can.

To reenter your address, please follow this link:
1234567890

Sincerely,
Our online store team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We have received your complaint regarding the TV Cabinet which you purchased from us last week, and truly appreciate your time and effort!

As per the terms and conditions of our company, we don't give customers money back once they have made shopping from our online store, but the replacement facility is available in our online store.

So, our team will reach your home within the next few days to see the condition of the TV Cabinet, and will fix the issue.

To know more about our terms and conditions, please follow this link:
1234567890

Sincerely,
Our online store team

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