Subject: English Language Test - Akanksha Tripathi
From: Akanksha Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 03:06:47 -0400

| | Foreign Language Screening Test

Name | Akanksha Tripathi    /  (+91) 9540196214    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

This Email is regarding the hand bag which you have ordered 14 days back and should have reached you till now .I would like to inform you that the order was shipped and handed over to the courier company on the same day of getting placed but unfortunately the delivery partner was not able to find the address .
I would request you to check the address provided by you once and make the desired correction so that we can reach to you as soon as possible.

Thankyou,
Akanksha Tripathi
Customer Service Support
Live Salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

We have received your request to replace the TV Cabinet which have been delivered to your house or return the money. I would like to tell you that according to the company policy we can not refund your money but yes we surely can replace the delivered TV set with the new one as per your request. Our team will be reaching to you within 72 business hours . Until than , I request you not to use the delivered TV set .

Thankyou,
Akanksha Tripathi
Customer Service Support
Live Salesman

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