Subject: Daily performance summary for LiveSalesman team for Oct 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 09:06:24 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 52 | 0 | 3 | 55
Ali hazzaa | 0 | 12 | 0 | 10 | 22
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 4 | 0 | 1 | 5
Farha Sultana | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 21 | 1 | 22
Hamdi Saleh | 0 | 0 | 48 | 5 | 53
Nourah Alfhaid | 0 | 0 | 18 | 9 | 27
Grand Total | 0 | 68 | 87 | 29 | 184

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Damage during delivery | 2
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 7
| | Delivery Status | 57
| | Fresh fixing pending | 2
| | Missing items\parts | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 3
| | Return Request Initiation | 3
Customer Services Total | | | 96
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 17
PreSales Total | | | 20
Grand Total | | | 117

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 1 | 1 | 0 | 2 | 0 | 0 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Zafrul .islam | 3 | 4 | 4 | 8 | 4 | 3 | 26
Ali hazzaa | 16 | 8 | 4 | 15 | 20 | 40 | 103
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 3 | 3
taher Mohammad | 3 | 1 | 2 | 1 | 2 | 5 | 14
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 8 | 10 | 18
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 2 | 3
Hamdi Saleh | 5 | 1 | 0 | 3 | 0 | 1 | 10
Sultan Motawa | 1 | 1 | 0 | 0 | 1 | 0 | 3
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Khaled Sufian | 0 | 1 | 0 | 1 | 0 | 0 | 2
Wejdan Alotaibi | 2 | 2 | 0 | 3 | 0 | 0 | 7
Nourah Alfhaid | 9 | 2 | 1 | 0 | 0 | 0 | 12
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Ama Alsubiae | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 46 | 20 | 11 | 32 | 37 | 66 | 212

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 6 | 0 | 0 | 0 | 0 | 1 | 7
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 8 | 2 | 1 | 2 | 1 | 0 | 14
Syed Ataullah | 3 | 5 | 0 | 1 | 1 | 0 | 10
Zafrul .islam | 11 | 5 | 0 | 3 | 0 | 0 | 19
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Abdallah Ahmed | 5 | 5 | 1 | 0 | 0 | 0 | 11
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 36 | 19 | 2 | 8 | 3 | 2 | 70

Please feel free to reach out for any further clarifications.