Subject: Daily performance summary for LiveSalesman team for Oct 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 15 Oct 2022 09:02:16 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 11 | 0 | 21 | 0 | 19 | 51
Alhamzi Mohammed | 12 | 6 | 19 | 0 | 1 | 38
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 16 | 4 | 26 | 0 | 7 | 53
Mohiuddin Lsm | 0 | 5 | 25 | 0 | 5 | 35
Syed Ataullah | 0 | 2 | 13 | 0 | 0 | 15
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Farha Sultana | 0 | 0 | 0 | 0 | 2 | 2
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 4 | 4
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 39 | 17 | 104 | 0 | 38 | 198

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 31
| | Missing items\parts | 1
| | Reschedule Delivery | 5
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 4
| | Delay collection | 1
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return Request Initiation | 6
Customer Services Total | | | 67
Mattress Related | Post-Sales | Comfort | 2
| | Delivery & Shipping Related | 1
| | Spring issue | 1
| Pre-Sales | Other PreSales | 1
Mattress Related Total | | | 5
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | (blank) | 4
| | Offers | 12
| | Payment Methods | 1
| | Promo Code | 3
| | Store Availability | 14
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | Combo | 2
| | Product Specification | 21
PreSales Total | | | 67
Grand Total | | | 149

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 23 | 10 | 7 | 7 | 0 | 0 | 47
Jok Kuol | 9 | 6 | 3 | 4 | 0 | 0 | 22
Aws Adra | 1 | 0 | 0 | 3 | 0 | 0 | 4
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 16 | 11 | 14 | 0 | 0 | 75

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 9 | 2 | 0 | 1 | 0 | 4 | 16
Jok Kuol | 9 | 5 | 0 | 2 | 0 | 1 | 17
Waseem Ahemad . Khan | 2 | 3 | 0 | 0 | 1 | 0 | 6
Sanaa Hammad | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohiuddin Lsm | 6 | 0 | 3 | 2 | 0 | 0 | 11
Aws Adra | 2 | 3 | 0 | 0 | 0 | 0 | 5
Grand Total | 28 | 13 | 3 | 5 | 2 | 5 | 56

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 1 | 0 | 1 | 0 | 1 | 3
Mohiuddin Lsm | 2 | 0 | 0 | 1 | 0 | 1 | 4
Jok Kuol | 5 | 0 | 0 | 0 | 1 | 0 | 6
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Anslem Misquitta | 0 | 1 | 1 | 0 | 0 | 0 | 2
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 11 | 1 | 0 | 0 | 0 | 0 | 12
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Farha Sultana | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 5 | 1 | 3 | 1 | 2 | 31

Please feel free to reach out for any further clarifications.