Subject: Daily performance summary for LiveSalesman team for Oct 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Oct 2022 09:06:03 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 38 | 0 | 0 | 38
Sultan Motawa | 0 | 0 | 15 | 1 | 16
Ali hazzaa | 0 | 3 | 0 | 5 | 8
Zafrul .islam | 0 | 9 | 0 | 4 | 13
Jok Kuol | 1 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 1
taher Mohammad | 0 | 5 | 38 | 1 | 44
Ama Alsubiae | 0 | 0 | 34 | 2 | 36
Hamdi Saleh | 0 | 0 | 56 | 1 | 57
Wejdan Alotaibi | 0 | 0 | 49 | 2 | 51
Grand Total | 1 | 61 | 192 | 16 | 270

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delivery Status | 136
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 4
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 152
Live Sales | Pre-Sale | Help in completing the order | 39
Live Sales Total | | | 39
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 18
PreSales Total | | | 21
Grand Total | | | 212

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 1 | 0 | 2 | 0 | 1 | 5
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 1 | 0 | 4 | 0 | 1 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 10 | 11 | 4 | 20 | 16 | 43 | 104
Ali Ibraheem | 0 | 0 | 0 | 1 | 1 | 5 | 7
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 3 | 4
taher Mohammad | 7 | 1 | 1 | 2 | 2 | 5 | 18
Zafrul .islam | 6 | 3 | 5 | 8 | 2 | 2 | 26
Mohiuddin Lsm | 0 | 0 | 0 | 3 | 6 | 8 | 17
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 2 | 1 | 3
Hamdi Saleh | 4 | 1 | 1 | 2 | 1 | 0 | 9
Sultan Motawa | 1 | 1 | 0 | 0 | 1 | 0 | 3
Malek Hosan | 0 | 1 | 1 | 1 | 0 | 0 | 3
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Wejdan Alotaibi | 5 | 0 | 0 | 3 | 0 | 0 | 8
Nourah Alfhaid | 2 | 2 | 0 | 0 | 0 | 0 | 4
Abdallah Ahmed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ama Alsubiae | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 39 | 20 | 12 | 42 | 31 | 69 | 213

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
taher Mohammad | 7 | 0 | 0 | 0 | 0 | 1 | 8
Ali Ibraheem | 0 | 1 | 1 | 0 | 0 | 1 | 3
Ali hazzaa | 7 | 2 | 1 | 3 | 1 | 0 | 14
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 0 | 0 | 1 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Syed Ataullah | 8 | 2 | 0 | 2 | 0 | 0 | 12
Zafrul .islam | 14 | 1 | 1 | 1 | 0 | 0 | 17
Ismail Mohamed Aboukhater | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 1 | 0 | 0 | 3
Abdallah Ahmed | 12 | 1 | 0 | 0 | 0 | 0 | 13
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ama Alsubiae | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 52 | 9 | 3 | 8 | 3 | 2 | 77

Please feel free to reach out for any further clarifications.