Subject: Daily performance summary for LiveSalesman team for Oct 12th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Oct 2022 09:01:57 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 12th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 12 | 7 | 30 | 0 | 9 | 58
Aws Adra | 6 | 6 | 31 | 0 | 21 | 64
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 23 | 7 | 44 | 0 | 0 | 74
Jok Kuol | 13 | 5 | 19 | 0 | 1 | 38
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 54 | 25 | 124 | 0 | 32 | 235

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 4
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 44
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return Request Initiation | 4
Customer Services Total | | | 79
Mattress Related | Post-Sales | Product Complaints | 1
| | Sagging | 1
| Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 3
No Answer Total | | | 18
No Answer | No Answer | No Answer | 18
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Combo | 5
| | Pricing | 2
| | Product Specification | 23
PreSales Total | | | 49
Grand Total | | | 149

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 24 | 7 | 5 | 4 | 0 | 0 | 40
Jok Kuol | 7 | 3 | 3 | 2 | 0 | 0 | 15
Hasan Nour | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 1 | 0 | 2 | 1 | 0 | 0 | 4
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 11 | 10 | 8 | 0 | 0 | 62

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 12 | 2 | 0 | 2 | 1 | 4 | 21
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 9 | 2 | 2 | 2 | 1 | 1 | 17
Mohiuddin Lsm | 4 | 2 | 1 | 2 | 2 | 0 | 11
Waseem Ahemad . Khan | 13 | 0 | 0 | 3 | 1 | 0 | 17
Aws Adra | 12 | 0 | 0 | 1 | 0 | 0 | 13
Grand Total | 50 | 6 | 3 | 10 | 5 | 7 | 81

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 4 | 0 | 0 | 0 | 1 | 1 | 6
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 1 | 0 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 2 | 0 | 0 | 0 | 2
Aws Adra | 18 | 1 | 1 | 0 | 0 | 0 | 20
Anslem Misquitta | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Mohamed Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 2 | 4 | 0 | 2 | 2 | 39

Please feel free to reach out for any further clarifications.