Subject: Chinese Language Test - Syed Fouzan
From: Syed Fouzan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 21:16:31 -0400

| | Foreign Language Screening Test

Name | Syed Fouzan    /  (+91) 8971513324    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Request for resending Address

Hello Syed,

This is to inform to you that the hand bag you ordered was packed and handed over to the courier company same day.

But the address you have mentioned was wrong as per the courier service so we kindly request you to mail us the address.

Thank you.

Sincerely,
Abdul
The Homebox.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject: Request for resending Address

Hello Abdul,

We feel sorry to hear that, We sincerely apologize for the inconvenience caused.

We can exchange the product. we request you hand over the damaged product to the delivery executive and collect the new one

Thank you.

Sincerely,
Syed
The Homebox.

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