Subject: English Language Test - Amit Francis Xalxo
From: Amit Francis Xalxo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 10:17:25 -0400

| | Foreign Language Screening Test

Name | Amit Francis Xalxo    /  (91) 09818015183    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I apologise for the delay in your delivery. But due to some misunderstanding, the product was couriered at a wrong address. The team has contacted the courier services, and provided with the correct information. The product will be delivered to you within next 2 days. I regret for the inconvenience caused to you.

Yours faithfully,
Cinta Kore

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I would like to thank you for informing us about the same. The team will contact you within the next 2 days and your cabinet will be replaced within this week. I apologise for the inconvenience caused to you.

Yours faithfully,
Cinta Kore

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