Subject: Daily performance summary for LiveSalesman team for Oct 11th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Oct 2022 09:05:50 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 11th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 37 | 1 | 38
Zafrul .islam | 0 | 6 | 0 | 4 | 10
Jok Kuol | 3 | 1 | 0 | 0 | 4
taher Mohammad | 0 | 11 | 39 | 5 | 55
Khaled Sufian | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 21 | 0 | 2 | 23
Ali hazzaa | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 1 | 0 | 1
Hamdi Saleh | 0 | 0 | 36 | 7 | 43
Nourah Alfhaid | 0 | 0 | 54 | 7 | 61
Wejdan Alotaibi | 0 | 0 | 36 | 5 | 41
Grand Total | 3 | 44 | 203 | 32 | 282

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 2
| | Damage during delivery | 2
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 150
| | Missing items\parts | 1
| | Partial Delivery | 2
| Product Complaint | (blank) | 7
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 13
| Refunds and Cancelations | (blank) | 1
Customer Services Total | | | 184
Live Sales | Pre-Sale | Help in completing the order | 38
Live Sales Total | | | 38
Mattress Related Total | | | 1
No Answer Total | | | 10
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | Store Location | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 2
PreSales Total | | | 4
Grand Total | | | 237

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 1 | 1 | 0 | 1 | 4
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 2 | 0 | 2 | 3 | 0 | 1 | 8

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 13 | 7 | 10 | 22 | 21 | 30 | 103
Mohiuddin Lsm | 0 | 0 | 0 | 5 | 9 | 16 | 30
Ali Ibraheem | 0 | 0 | 1 | 1 | 3 | 7 | 12
Khaled Sufian | 1 | 0 | 1 | 0 | 0 | 1 | 3
Hasan Nour | 0 | 1 | 0 | 2 | 0 | 2 | 5
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 3 | 5
Malek Hosan | 3 | 2 | 2 | 2 | 1 | 2 | 12
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 3 | 1 | 5
taher Mohammad | 9 | 2 | 2 | 4 | 0 | 1 | 18
Hamdi Saleh | 12 | 2 | 2 | 0 | 3 | 0 | 19
Abdallah Ahmed | 2 | 1 | 0 | 1 | 0 | 0 | 4
Zafrul .islam | 5 | 3 | 5 | 4 | 0 | 0 | 17
Sultan Motawa | 2 | 0 | 0 | 2 | 0 | 0 | 4
Nourah Alfhaid | 13 | 1 | 0 | 1 | 0 | 0 | 15
Ama Alsubiae | 1 | 1 | 0 | 1 | 0 | 0 | 3
Wejdan Alotaibi | 7 | 0 | 5 | 0 | 0 | 0 | 12
Grand Total | 68 | 20 | 28 | 48 | 40 | 65 | 269

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 7 | 3 | 0 | 4 | 2 | 1 | 17
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1 | 1 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1 | 2
Ali Ibraheem | 1 | 1 | 1 | 0 | 0 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 1 | 1 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 0 | 2
Syed Ataullah | 5 | 1 | 0 | 6 | 1 | 0 | 13
Khaled Sufian | 1 | 0 | 1 | 3 | 0 | 0 | 5
Zafrul .islam | 5 | 8 | 3 | 1 | 0 | 0 | 17
Ismail Mohamed Aboukhater | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 3 | 0 | 1 | 0 | 0 | 0 | 4
Abdallah Ahmed | 11 | 0 | 0 | 0 | 0 | 0 | 11
taher Mohammad | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 38 | 15 | 7 | 16 | 6 | 4 | 86

Please feel free to reach out for any further clarifications.