Subject: English Language Test - Vivek Gupta
From: Vivek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Oct 2022 04:48:01 -0400

| | Foreign Language Screening Test

Name | Vivek Gupta    /  (+91) 9971713424    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,
We tried to deliver your order today, unfortunately their is some issue with your address, please confirm us your address by replying to this mail, so we can deliver your order as soon as possible.
Note: Your 14 days return count will start after we deliver you product.
We are sorry for inconvenience
Thank you
Team Operations

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We regret for the inconvenience caused, we will pick your TV cabinet within 1-2 working days, we would like to inform you, once our technical team receive your product and all accessories they will look into the matter, resolve it as soon as possible and we will get back to you.
Note: We request you to pack all the items and accessories.
Thank you
Homebox Team

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