Subject: Daily performance summary for LiveSalesman team for Oct 10th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Oct 2022 09:05:46 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 10th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 31 | 0 | 2 | 33
Sultan Motawa | 0 | 0 | 32 | 2 | 34
Zafrul .islam | 0 | 2 | 0 | 5 | 7
Ali hazzaa | 0 | 7 | 0 | 3 | 10
Jok Kuol | 2 | 0 | 0 | 0 | 2
taher Mohammad | 0 | 0 | 54 | 4 | 58
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 1 | 29 | 3 | 33
Khaled Sufian | 0 | 2 | 0 | 0 | 2
Malek Hosan | 0 | 1 | 0 | 1 | 2
Syed Ataullah | 0 | 7 | 0 | 0 | 7
Ama Alsubiae | 0 | 0 | 33 | 2 | 35
Nourah Alfhaid | 0 | 0 | 62 | 6 | 68
Wejdan Alotaibi | 0 | 0 | 34 | 7 | 41
Grand Total | 2 | 51 | 244 | 35 | 332

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 1
| | Delivery Status | 157
| | Missing items\parts | 2
| | Partial Delivery | 2
| | Reschedule Delivery | 6
| Product Complaint | (blank) | 4
| | Complaint within Warranty | 18
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 2
Customer Services Total | | | 201
Live Sales | Pre-Sale | Help in completing the order | 53
| | Help placing new order | 1
Live Sales Total | | | 54
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | Promo Code | 1
| | Store Location | 1
| Product Related | Product Specification | 15
PreSales Total | | | 17
Grand Total | | | 281

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 1 | 2 | 0 | 0 | 1 | 5
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Aws Adra | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 2 | 2 | 4 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 32 | 16 | 11 | 22 | 20 | 27 | 128
Mohiuddin Lsm | 0 | 0 | 0 | 7 | 9 | 15 | 31
Ali Ibraheem | 0 | 0 | 2 | 1 | 3 | 6 | 12
Hasan Nour | 0 | 0 | 0 | 2 | 0 | 2 | 4
Syed Ataullah | 0 | 0 | 0 | 2 | 1 | 2 | 5
Malek Hosan | 1 | 2 | 0 | 3 | 1 | 2 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 3 | 1 | 5
taher Mohammad | 10 | 1 | 3 | 2 | 0 | 1 | 17
Hamdi Saleh | 9 | 3 | 1 | 0 | 3 | 0 | 16
Abdallah Ahmed | 4 | 0 | 0 | 1 | 0 | 0 | 5
Sultan Motawa | 1 | 0 | 0 | 2 | 0 | 0 | 3
Nourah Alfhaid | 8 | 2 | 0 | 1 | 0 | 0 | 11
Zafrul .islam | 1 | 7 | 1 | 3 | 0 | 0 | 12
Ama Alsubiae | 2 | 1 | 1 | 0 | 0 | 0 | 4
Khaled Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 7 | 1 | 4 | 0 | 0 | 0 | 12
Grand Total | 75 | 33 | 24 | 47 | 40 | 58 | 277

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 12 | 0 | 1 | 2 | 1 | 1 | 17
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 1 | 1 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali Ibraheem | 1 | 2 | 0 | 0 | 0 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 1 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1 | 0 | 2
Syed Ataullah | 8 | 0 | 4 | 2 | 1 | 0 | 15
Khaled Sufian | 0 | 1 | 3 | 0 | 0 | 0 | 4
Zafrul .islam | 6 | 7 | 1 | 0 | 0 | 0 | 14
Ismail Mohamed Aboukhater | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 31 | 12 | 11 | 5 | 5 | 4 | 68

Please feel free to reach out for any further clarifications.