Subject: English Language Test - Suhail Ali
From: Suhail Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Oct 2022 02:17:04 -0400

| | Foreign Language Screening Test

Name | Suhail Ali    /  (110006) 8700264363    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer XYZ,

Thank you for contacting us,

Regretfully informing you that your order - a hand back which was ordered from our online store 14 days ago is not being placed by our delivery services
As well as I check the issue regarding that delivery was the address that was given by you was not correct and courier services reached at the wrong address that was derived by you
Kindly send the proper address so we will arrange a new shipment

Suhail,
XYZ COMPANY team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are very regretfull that the product you received was full of scratches

Sorry , regarding this issue faced because of our team irresponsibility

We will arrange a replacement of this order within 2-3 working days sir and our delivery executive will contact you regarding delivery and installation of our product

Suhail ,
Homebox team

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