Subject: Daily performance summary for LiveSalesman team for Oct 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Oct 2022 09:05:41 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 66 | 0 | 4 | 70
Sultan Motawa | 0 | 0 | 45 | 3 | 48
Ali hazzaa | 0 | 10 | 0 | 12 | 22
taher Mohammad | 0 | 0 | 57 | 10 | 67
Jok Kuol | 1 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 1 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 10 | 1 | 11
Ali Ibraheem | 0 | 2 | 18 | 0 | 20
Hamdi Saleh | 0 | 0 | 22 | 5 | 27
Nourah Alfhaid | 0 | 0 | 73 | 7 | 80
Wejdan Alotaibi | 0 | 0 | 27 | 1 | 28
Grand Total | 2 | 79 | 252 | 43 | 376

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 7
| | Delivery Status | 158
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 6
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 1
| | Product issue | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 201
Live Sales | Pre-Sale | Help in completing the order | 68
| | Help placing new order | 1
| | Promotion guide | 1
Live Sales Total | | | 70
No Answer Total | | | 20
No Answer | No Answer | No Answer | 20
PreSales | Other Enquiry | Store Location | 1
| Product Related | Combo | 1
| | Product Specification | 2
PreSales Total | | | 4
Grand Total | | | 295

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 2 | 1 | 0 | 0 | 1 | 5
Malek Hosan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Aws Adra | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 2 | 3 | 3 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 2 | 0 | 2 | 0 | 3 | 7
Ali hazzaa | 29 | 14 | 10 | 24 | 17 | 23 | 117
Syed Ataullah | 0 | 0 | 2 | 1 | 1 | 4 | 8
Khaled Sufian | 0 | 1 | 0 | 0 | 0 | 1 | 2
Mohiuddin Lsm | 0 | 0 | 1 | 8 | 7 | 16 | 32
Ali Ibraheem | 0 | 2 | 0 | 2 | 2 | 5 | 11
Malek Hosan | 1 | 1 | 1 | 2 | 1 | 2 | 8
Alhamzi Mohammed | 0 | 0 | 0 | 2 | 2 | 1 | 5
Hamdi Saleh | 13 | 2 | 0 | 2 | 1 | 0 | 18
Abdallah Ahmed | 5 | 0 | 0 | 1 | 0 | 0 | 6
taher Mohammad | 15 | 2 | 3 | 3 | 0 | 0 | 23
Sultan Motawa | 1 | 1 | 1 | 1 | 0 | 0 | 4
Nourah Alfhaid | 13 | 0 | 1 | 1 | 0 | 0 | 15
Zafrul .islam | 3 | 3 | 6 | 0 | 0 | 0 | 12
Ama Alsubiae | 1 | 0 | 1 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 1 | 4 | 0 | 0 | 0 | 0 | 5
Grand Total | 82 | 32 | 26 | 49 | 31 | 57 | 277

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 0 | 6 | 1 | 0 | 1 | 8
Mohiuddin Lsm | 1 | 0 | 1 | 0 | 1 | 1 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ali Ibraheem | 2 | 1 | 0 | 0 | 0 | 1 | 4
Ali hazzaa | 10 | 1 | 2 | 0 | 1 | 0 | 14
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 1 | 0 | 1 | 0 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 2 | 0 | 0 | 2
Khaled Sufian | 0 | 1 | 3 | 0 | 0 | 0 | 4
Zafrul .islam | 10 | 3 | 1 | 0 | 0 | 0 | 14
Ismail Mohamed Aboukhater | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 8 | 14 | 3 | 3 | 4 | 57

Please feel free to reach out for any further clarifications.