Subject: Daily performance summary for LiveSalesman team for Oct 9th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Oct 2022 09:01:41 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 9th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 1 | 3 | 15 | 0 | 10 | 29
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 7 | 7 | 27 | 0 | 5 | 46
Hasan Nour | 0 | 1 | 3 | 0 | 0 | 4
Alhamzi Mohammed | 4 | 7 | 55 | 0 | 1 | 67
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 14 | 18 | 100 | 0 | 16 | 148

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 20
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 47
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | (blank) | 1
| | Offers | 2
| | Store Availability | 11
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 13
| | Delivery Time | 3
| Product Related | Combo | 3
| | Pricing | 2
| | Product Specification | 25
PreSales Total | | | 62
Grand Total | | | 120

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 9 | 5 | 2 | 0 | 0 | 1 | 17
Jok Kuol | 3 | 4 | 1 | 0 | 0 | 0 | 8
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Aws Adra | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 11 | 3 | 0 | 0 | 1 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 1 | 1 | 2 | 2 | 2 | 13
Hasan Nour | 1 | 2 | 0 | 0 | 0 | 4 | 7
Jok Kuol | 5 | 2 | 1 | 2 | 2 | 1 | 13
Waseem Ahemad . Khan | 2 | 1 | 2 | 1 | 2 | 0 | 8
Mohiuddin Lsm | 5 | 1 | 1 | 0 | 0 | 0 | 7
Aws Adra | 4 | 3 | 0 | 0 | 0 | 0 | 7
Grand Total | 22 | 10 | 5 | 5 | 6 | 7 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 1 | 0 | 0 | 2 | 2 | 6
Jok Kuol | 2 | 0 | 1 | 1 | 1 | 1 | 6
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 6 | 2 | 0 | 1 | 0 | 0 | 9
Anslem Misquitta | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 2 | 1 | 0 | 0 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 6 | 1 | 3 | 4 | 3 | 29

Please feel free to reach out for any further clarifications.