Subject: English Language Test - Harshita Singh
From: Harshita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 08:24:57 -0400

| | Foreign Language Screening Test

Name | Harshita Singh    /  (110091) 08860367107    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for contacting us. We pride ourselves in providing the best possible service for our customers.

So, You contacted us for checking the status of your order. I would like to confirm that your order has been delivered to the given address.

If You didn't receive it, there is nothing to worry We will try our best provide you resolution you are looking for.

Regards
Harshita S.

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
Abdul

Thank you for contacting us. As You mentioned that the item which you ordered has scratches on it, I would like to apologise you for that it's not the experience we will to create with our customers.

So, As you mentioned you want the replacement of the TV Cabinet. I have initiated a replacement of the item. You will receive it within 48 hours. Our team will visit to your house to install the system.

If You need any assistance further, You can feel free to reach out to us.

Regards
Harshita S

Babyshop.com

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