Subject: English Language Test - SAHIL CHAUHAN
From: SAHIL CHAUHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 03:48:14 -0400

| | Foreign Language Screening Test

Name | SAHIL CHAUHAN    /  (+91) 9816208903    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Mam,

This email is in response to the email received by you on DDMMYYYYY.

This email is regarding order number  which was supposed to have reached you 123456789 by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Customer Care Executive

Sahil

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From:[email-masked]

I am so sorry to hear that you have faced such problems with our product. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate department.

We are prioritizing resolving the issue you are facing. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed.

I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you.

Let me know if you have any more questions, comments, or concerns.

Best,

Customer Care Executive

Sahil

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