Subject: English Language Test - Moin Ul Islam
From: Moin Ul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 02:10:03 -0400

| | Foreign Language Screening Test

Name | Moin Ul Islam    /  (91) 8934838334    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (sir/ma'am) can I know your name.
So you had ordered a handbag which you had not received till now. I would like to inform you that it has been shipped by us to the courier department. We shall look into this matter try to resolve your problem as soon as possible.You will receive your order in a couple of days.Do let us know if you have any problem regarding your placed order. We feel pleasure in resolving it. THANK YOU.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
This is Moin from Home box customer care. I would like you send the instruction and warranty manual to the following what's app number and also the pics of the installed tv cabinet. We will replace your cabinet very soon if there is any replacement clause. Kindly give us some time to look into your problem.
We shall also send one of our executive to inquire of your problem personally and also have a view of the placed order.Your problem will be resolved very soon.
THANK YOU

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