Subject: Daily performance summary for LiveSalesman team for Oct 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 09:05:40 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 43 | 0 | 3 | 46
Ali hazzaa | 0 | 3 | 0 | 5 | 8
Zafrul .islam | 0 | 8 | 0 | 1 | 9
Hasan Nour | 2 | 2 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 3 | 0 | 0 | 3
Hamdi Saleh | 0 | 0 | 33 | 8 | 41
Nourah Alfhaid | 0 | 0 | 60 | 4 | 64
Sultan Motawa | 0 | 0 | 13 | 3 | 16
taher Mohammad | 0 | 0 | 49 | 7 | 56
Grand Total | 2 | 60 | 155 | 31 | 248

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 88
| | Fresh fixing pending | 1
| | Missing items\parts | 1
| | Reschedule Delivery | 7
| Product Complaint | (blank) | 6
| | Complaint within Warranty | 11
| Refunds and Cancelations | (blank) | 1
| | Delay collection | 2
| | Refunds after Return | 2
Customer Services Total | | | 127
Live Sales | Pre-Sale | Help in completing the order | 51
| | Promotion guide | 1
Live Sales Total | | | 52
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | Other Enquiry | Store Availability | 1
| Product Related | Pricing | 1
| | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 189

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 2 | 0 | 0 | 0 | 1 | 4
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 4 | 1 | 0 | 0 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 3 | 0 | 1 | 2 | 0 | 3 | 9
Ali hazzaa | 24 | 14 | 16 | 16 | 14 | 17 | 101
Mohiuddin Lsm | 0 | 0 | 3 | 9 | 8 | 24 | 44
Syed Ataullah | 0 | 0 | 4 | 0 | 1 | 4 | 9
Khaled Sufian | 2 | 2 | 0 | 0 | 0 | 1 | 5
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 2 | 3
Malek Hosan | 1 | 3 | 3 | 3 | 1 | 1 | 12
Alhamzi Mohammed | 0 | 0 | 2 | 3 | 3 | 0 | 8
taher Mohammad | 8 | 6 | 2 | 1 | 1 | 0 | 18
Hamdi Saleh | 15 | 1 | 0 | 3 | 0 | 0 | 19
Abdallah Ahmed | 3 | 0 | 0 | 1 | 0 | 0 | 4
Sultan Motawa | 3 | 1 | 2 | 0 | 0 | 0 | 6
Nourah Alfhaid | 10 | 1 | 1 | 0 | 0 | 0 | 12
Zafrul .islam | 6 | 2 | 4 | 0 | 0 | 0 | 12
Ama Alsubiae | 3 | 2 | 0 | 0 | 0 | 0 | 5
Wejdan Alotaibi | 1 | 4 | 0 | 0 | 0 | 0 | 5
Grand Total | 79 | 37 | 38 | 38 | 28 | 54 | 274

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 0 | 4 | 2 | 1 | 1 | 1 | 9
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 0 | 2 | 4
Hasan Nour | 1 | 1 | 0 | 0 | 1 | 1 | 4
Alhamzi Mohammed | 0 | 0 | 1 | 1 | 0 | 0 | 2
Ali hazzaa | 4 | 1 | 1 | 0 | 0 | 0 | 6
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 2 | 3 | 0 | 0 | 0 | 0 | 5
Zafrul .islam | 13 | 1 | 0 | 0 | 0 | 0 | 14
Ismail Mohamed Aboukhater | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 12 | 4 | 3 | 2 | 4 | 49

Please feel free to reach out for any further clarifications.