Subject: Daily performance summary for LiveSalesman team for Oct 8th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 Oct 2022 09:01:39 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 8th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 6 | 1 | 19 | 0 | 8 | 34
Waseem Ahemad . Khan | 2 | 2 | 10 | 0 | 0 | 14
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 6 | 0 | 0 | 0 | 4 | 10
Alhamzi Mohammed | 8 | 4 | 23 | 0 | 0 | 35
Mohiuddin Lsm | 0 | 10 | 34 | 0 | 3 | 47
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 17 | 86 | 0 | 15 | 140

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 18
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 38
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 4
| | Store Availability | 7
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 42
PreSales Total | | | 65
Grand Total | | | 108

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 11 | 3 | 1 | 0 | 0 | 1 | 16
Jok Kuol | 3 | 2 | 0 | 0 | 0 | 0 | 5
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Aws Adra | 2 | 1 | 0 | 0 | 0 | 0 | 3
Grand Total | 17 | 7 | 1 | 0 | 0 | 1 | 26

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 0 | 2 | 2 | 1 | 10
Hasan Nour | 2 | 2 | 0 | 0 | 1 | 3 | 8
Jok Kuol | 4 | 4 | 3 | 3 | 1 | 1 | 16
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 1 | 0 | 2
Waseem Ahemad . Khan | 2 | 4 | 3 | 1 | 1 | 0 | 11
Aws Adra | 4 | 3 | 1 | 1 | 0 | 0 | 9
Mohiuddin Lsm | 7 | 1 | 0 | 0 | 0 | 0 | 8
Grand Total | 23 | 15 | 7 | 8 | 6 | 5 | 64

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 0 | 1 | 2 | 0 | 2 | 6
Murtaza Kutiyanawala | 2 | 0 | 0 | 1 | 0 | 1 | 4
Jok Kuol | 2 | 1 | 0 | 1 | 1 | 1 | 6
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Aws Adra | 8 | 2 | 0 | 1 | 0 | 0 | 11
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 5 | 1 | 1 | 0 | 0 | 0 | 7
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 4 | 3 | 5 | 2 | 4 | 39

Please feel free to reach out for any further clarifications.