Subject: English Language Test - avinash shahi
From: avinash shahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 09:01:30 -0400

| | Foreign Language Screening Test

Name | avinash shahi    /  (91) 7905941335    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: customer mail id

From: company mail id

Sub: Reply to non-delivery of the order.

Dear Customer,

With reference to your below mail, we would like to inform you that your order number (XXXX) which was supposed to reached you by today. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with primary and alternative telephone numbers.

Another way of completing the order is by contacting the courier company on given toll free number  with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanks and Regards ,
XYZ
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We‘re really sorry that our service didn‘t turn out as expected.

We take full responsibility for the service and the inconvenience it may have caused you.

In order to make this up to you we will send the another technician to check the product and replace that product .

Hopefully, this will address your problem. Do not hesitate to contact us if you have any additional feedback.

Sincerely,

[Company name].

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