Subject: English Language Test - Shikha Chaudhary
From: Shikha Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 05:59:35 -0400

| | Foreign Language Screening Test

Name | Shikha Chaudhary    /  (110018) 7830961831    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
Hope you are doing good. We tried to connect you many times but not successful. Our delivery boy went to delivered your product but it was wrong .
We tried to connect you many times and we don't have correct address to deliver that product and you also not updated correct address .  We feel regreat for the inconveniences .
We request you to please update your correct address by which we can deliver the product .
Thank you so much
Have a good day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,
Hope you are doing good .we feel regreat for the inconveniences . As per your complain, we accept our fault . We will return the product and you will get your money back. You need to tell me when and by whom you purchased this from our company. We will assure you that you will get best product from our company from the next time.
I hope you will not hav any complain from our side
Thank you
Home box team.
Have a good day

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