Subject: Daily performance summary for LiveSalesman team for Oct 7th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Oct 2022 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 7th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 10 | 0 | 17 | 0 | 11 | 38
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 2 | 2 | 26 | 0 | 2 | 32
Hasan Nour | 2 | 0 | 0 | 0 | 3 | 5
Jok Kuol | 3 | 5 | 24 | 0 | 9 | 41
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 6 | 46 | 0 | 3 | 55
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 13 | 113 | 0 | 29 | 176

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (HH) | 1
| | Delivery Status | 32
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 4
| | Return Request Initiation | 7
Customer Services Total | | | 61
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | Offers | 7
| | Payment Methods | 2
| | Store Availability | 8
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 2
| Product Related | Combo | 2
| | Pricing | 2
| | Product Specification | 33
PreSales Total | | | 62
Grand Total | | | 134

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 7 | 2 | 0 | 0 | 0 | 1 | 10
Jok Kuol | 4 | 1 | 0 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 16 | 3 | 0 | 0 | 0 | 1 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 0 | 0 | 3 | 1 | 3 | 13
Jok Kuol | 9 | 5 | 2 | 1 | 1 | 1 | 19
Waseem Ahemad . Khan | 4 | 5 | 2 | 1 | 2 | 1 | 15
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 6 | 1 | 1 | 1 | 0 | 0 | 9
Hasan Nour | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 8 | 1 | 0 | 0 | 0 | 0 | 9
Grand Total | 35 | 13 | 5 | 7 | 4 | 5 | 69

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 1 | 0 | 3 | 0 | 1 | 6
Jok Kuol | 7 | 1 | 1 | 1 | 1 | 1 | 12
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 1 | 0 | 0 | 2 | 0 | 0 | 3
Aws Adra | 9 | 0 | 0 | 1 | 0 | 0 | 10
Anslem Misquitta | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 25 | 3 | 2 | 8 | 1 | 2 | 41

Please feel free to reach out for any further clarifications.