Subject: Tech Support Candidate - Tarnnum Khan
From: Tarnnum Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Oct 2022 06:01:41 -0400

| | Tech Support Test

Name | Tarnnum Khan
E-mail | [email-masked]
Phone Number | (122001) 8800691262
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | flipkart | System engineer | currently working | 25,000
Previous Employer 1 | NBS Techno | Desktop support engineer | 31 Dec 2021 | 17,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check  Connection (and Other Sites) First, let's get the obvious out of the way: are you connected to the internet? ...
See if the Problem Is on my End or Theirs. downforeveryoneorjustme.com. ...
Browse a Cached Version of the Page. ...
Disable Add-Ons and Other Interfering Software. ...
Narrow Down the Problem. ...
Fix My DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Wait for the phone to connect.
Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | Because I have what it takes to fill the requirements of this job - solve customer problems using my excellent customer service skills." "Because I have the experience and expertise in the area of customer support that is required in this position
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |