Subject: Daily performance summary for LiveSalesman team for Oct 6th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Oct 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 6th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 11 | 6 | 18 | 0 | 11 | 46
Waseem Ahemad . Khan | 3 | 2 | 25 | 0 | 5 | 35
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 1 | 1 | 3
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 7 | 5 | 26 | 0 | 7 | 45
Jok Kuol | 6 | 3 | 27 | 0 | 9 | 45
Mohiuddin Lsm | 0 | 5 | 21 | 0 | 2 | 28
Anslem Misquitta | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 2
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 27 | 22 | 117 | 1 | 38 | 205

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 4
| | Delivery Status | 37
| | Reschedule Delivery | 7
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 9
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 75
Mattress Related | Post-Sales | Product Complaints | 1
| | Spring issue | 1
Mattress Related Total | | | 2
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 1
| | Store Availability | 15
| | Store Location | 2
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 5
| | Pricing | 2
| | Product Specification | 24
PreSales Total | | | 60
Grand Total | | | 146

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 6 | 1 | 0 | 0 | 0 | 1 | 8
Jok Kuol | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 14 | 1 | 0 | 0 | 0 | 1 | 16

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 3 | 2 | 3 | 0 | 3 | 16
Anslem Misquitta | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 12 | 7 | 1 | 1 | 2 | 1 | 24
Jok Kuol | 7 | 1 | 0 | 2 | 0 | 0 | 10
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 7 | 1 | 0 | 1 | 0 | 0 | 9
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 39 | 12 | 3 | 8 | 2 | 5 | 69

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 7 | 0 | 1 | 0 | 1 | 1 | 10
Alhamzi Mohammed | 4 | 1 | 1 | 1 | 0 | 1 | 8
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 1 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 4 | 0 | 1 | 0 | 0 | 0 | 5
Anslem Misquitta | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 19 | 3 | 3 | 4 | 1 | 2 | 32

Please feel free to reach out for any further clarifications.