Subject: English Language Test - Bhumika Singh
From: Bhumika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 17:17:26 -0400

| | Foreign Language Screening Test

Name | Bhumika Singh    /  (91) 8929689622    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Xyz.
Greetings of the day!
Thank you for reaching out.
This email Concern is regarding status of the delivery of your order .
Kindly accept our sincere apologies as your order is still not delivered to you.
We would like to inform you that our logistics partner tried to deliver the product but because the address mentioned in the order is incorrect we're unable to deliver the order. Hence,
Because the address mentioned in the order was incorrect. Now the order will return to the warehouse you will get the refund in ___working/buisness days. You can place the order again with correct contact details.

We deeply value our relationship, we will be glad to serve you again.

Thanks and regards

Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr.Abdul.
Greetings of the day!
Thank you for reaching out.
This email concern is regarding your recent order.
We would like to inform you that after the installation of the product we cannot return the product it is beyond our policy.
If you really wants to return or replace the product for that we can give you 10% compensation or we can replace the full product with new unit.

For more satisfactory response Kindly revert on this mail within 24hours.
So,that we can assist you further.

Thanks and Regards

BabyShop

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