Subject: English Language Test - sadaf fatima
From: sadaf fatima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 09:11:10 -0400

| | Foreign Language Screening Test

Name | sadaf fatima    /  (+91) 8826477539    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam/sir
very good afternoon mam
you had been ordered a hand bag on this date12/12/2022 and we have already dispached on that day.. but your address was not correct..
plz send your correct address as soon as possible..
thank you so much
have a good day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello mam/sir
very good morning

yes you have placed an order from our company. and you are saying cabinet have some scratches. we well catch you as soon as possible and we will replace that from a new fresh peice.
Thank you so much
Have a good day

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