Subject: English Language Test - Payal Mishra
From: Payal Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 02:40:56 -0400

| | Foreign Language Screening Test

Name | Payal Mishra    /  (+91) 8630601068    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam,
As I have checked the status of your handbag,it was shipped by us and handed over to the courier company on the same day when the order was placed. Unfortunately, the address that you mentioned on the parcel was wrong as per the courier.
So I requested that you try to contact the nearby courier company and ask for the parcel by your name.
Thanks!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Mam,
Sorry! For the inconvenience faced by you from our side, First of all, raise a complaint on our company website in the complaint section and click a picture of these scratches and upload it in the complaint section. The team will contact you within 15-20 days and will try to solve your issue as soon as possible.
I hope you will bear with us .
Thanks!

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