Subject: Daily performance summary for LiveSalesman team for Oct 5th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Oct 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 5th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 8 | 2 | 17 | 0 | 8 | 35
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Zafrul .islam | 0 | 0 | 0 | 0 | 0 | 0
Hamdi Saleh | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 7 | 12
Alhamzi Mohammed | 3 | 9 | 55 | 0 | 1 | 68
Jok Kuol | 2 | 6 | 28 | 0 | 21 | 57
Waseem Ahemad . Khan | 1 | 10 | 39 | 0 | 0 | 50
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 2 | 2
Ama Alsubiae | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 19 | 27 | 139 | 0 | 39 | 224

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 3
| | Delayed Delivery (HH) | 5
| | Delivery Status | 38
| | Missing items\parts | 1
| | Reschedule Delivery | 3
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 9
| | Refunds after Return | 3
| | Return Request Initiation | 8
Customer Services Total | | | 93
Mattress Related | Post-Sales | Spring issue | 1
Mattress Related Total | | | 1
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | Offers | 6
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 11
| | Store Location | 3
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 5
| | Product Specification | 34
PreSales Total | | | 68
Grand Total | | | 172

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 8 | 0 | 0 | 0 | 0 | 1 | 9

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 3 | 1 | 2 | 0 | 4 | 14
Waseem Ahemad . Khan | 17 | 7 | 3 | 2 | 3 | 0 | 32
Jok Kuol | 10 | 1 | 3 | 1 | 0 | 0 | 15
Aws Adra | 7 | 0 | 0 | 1 | 0 | 0 | 8
Mohiuddin Lsm | 5 | 0 | 1 | 0 | 0 | 0 | 6
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 45 | 11 | 8 | 6 | 3 | 4 | 77

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Aws Adra | 11 | 3 | 1 | 0 | 1 | 1 | 17
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 0 | 2 | 0 | 0 | 2
Jok Kuol | 8 | 1 | 0 | 1 | 0 | 0 | 10
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 0 | 1
Asif Iqbal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 24 | 5 | 2 | 4 | 1 | 1 | 37

Please feel free to reach out for any further clarifications.