Subject: English Language Test - Khushboo Ansari
From: Khushboo Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 23:30:49 -0400

| | Foreign Language Screening Test

Name | Khushboo Ansari    /  (91) 09839143038    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey,

Sorry for the inconvenience.

We've been informed that the product wasn't delivered because the address as per the courier was wrong.

Please update a correct adress on your babyshop.com profile and re-order the product.

Regards

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hey Abdul,

I am really sorry you had a bad experience.

I've relayed this to our product team already. One of our team member will get back to your house to check the scenario. If needed, we will send our team to replace the cabinet.

Let me know if you have any other problems.

Best regards, Khushboo

Homebox

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