Subject: English Language Test - SALMAN IMTIAZ
From: SALMAN IMTIAZ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 15:14:49 -0400

| | Foreign Language Screening Test

Name | SALMAN IMTIAZ    /  (+91) 8851023929    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. xyz

Thank you for contacting us.

This email is regarding your order number 464996483 from the (company's name).First of all we appologise you for inconvenience you have faced.We have checked your order status,your order was reached the shipping address provided by you on given time but our delivery executive could not find you there. The person at the address did not know you and denied the delivery of product.Our delivery executive tried to contact you but couldn't connect.

We believe that you have provided the wrong shipping address. Please check your your order and replace the order with correct shipping address.

We are looking forward to serve you again.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul

We regret that you have received a defective product.Please accept my appologies on behalf of my company for the inconvenience caused.We have a strict quality check procedure that ensures no defective product escapes our eyes.

However it seems due to large number of orders this season, this product might have slipped through.In case we have policies for refund and replacement which assures you the replacement with new product or refund of  the whole amount of defective product.

We have proceeded your replacement request. Our delivery executive will be at your doorstep to collect the defective piece and provide you a replacement within the next three days.We regret the inconvenience casused.

Thank you

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