Subject: English Language Test - Supriya Singh
From: Supriya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 06:18:16 -0400

| | Foreign Language Screening Test

Name | Supriya Singh     /  (110096) 8595183345    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Welcome  to ............,my name is Supriya. I'm very sorry for that Mr .   Sir your order did not reach you  because your address as per your courier was wrong   So,, please provide me your current address and  we will provide you your order as soon as possible .
Please feel free to contact ASOS in future
Thankyou Sir ..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Welcome to .....  My name is Supriya .I'm very sorry for that Mr...
No need to worry about it.As i'am here to assist you  .
Sir your order will be replaced and ner Tv cabinet will be provided to you as soon as possible  . Thankyou for contacting.
Please feel free to contact ASOS in future
Thankyou Sir ..

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