Subject: English Language Test - Prakher Gaur
From: Prakher Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 03:42:47 -0400

| | Foreign Language Screening Test

Name | Prakher Gaur    /  (+91) 9643961439    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,
Sorry for the delay. Your parcel was delivered on time but the address provided by you was wrong. Please update your correct address and your parcel will be delivered as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
Sorry from behalf of our team.
Your request to replace the product is considered.
Our agent will reach you shortly to collect the defective product and your new parcel will reach within 7 working days.

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