Subject: English Language Test - Anjali Singh
From: Anjali Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 03:38:08 -0400

| | Foreign Language Screening Test

Name | Anjali Singh    /  (91) 9311248384    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mr xyz,

We have received a request on reservation at xyz hotel on 19 October 2022 to 22 October 2022.

We have received your query regarding to change your reservation from 19 October to 17 October 2022.

We would like to inform you that your modification will cost xyz rs. More than the original price.

Please let us know before 15 October 2022, if you want to modify your reservation. Please reply on the email.

If you didn’t received any responses from xyz company, you can directly connect to our customer service support on 0000.

Thanking you
Kind regards,
Anjali singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr xyz,

We have received complaint on order number 234567 from company xyz on 18 September 2022.

We have received your request regarding to change or replace you TV , due to wrong installation.

We are very sorry for the inconvenience you have faced.

We would like to inform that we have forwarded your complaint to your near department xyz. We are waiting for their approval.

If you didn’t received any responses from xyz company, you can directly connect to our customer service support on 0000 or else you have contact [email-masked]

Thanking you
Kind regards,
Anjali singh

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