Subject: English Language Test - Rishi Sharmd
From: Rishi Sharmd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Oct 2022 02:18:50 -0400

| | Foreign Language Screening Test

Name | Rishi Sharmd    /  (110077) 9896090814    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To
The Courier & Technical Team

Sir,
I purchased a product on a online platform and i didint recieve my package till now.  I checked on a online platform the order had been placed on same day & your courier team told that address was wrong but i know that i properly mentioned my correct address.

So please check again what's the issue behind this and please sent my product as soon as possible.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

We got your email.
I told your isssu to the senior team.
So don't worry i solved your issue as soon as possible.

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